Senior Executive Account Manager 

Konica Minolta Business Solutions U.S.A., Inc. | 10/2022 - 06/2024

• Gather and organize information on problems or procedures.Analyze data gathered and develop solutions or alternative methods of proceeding.
• Analyze data gathered and develop solutions or alternative methods of proceeding.
• Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
• Prepare manuals and train workers in use of new forms, reports, procedures or equipment, according to organizational policy.
• Recommend purchase of storage equipment and design area layout to locate equipment in space available.
• Review forms and reports and confer with management and users about format, distribution, and purpose, identifying problems and improvements.
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
• Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
• Arrange and direct delivery and installation of products and equipment.Obtain credit information about prospective customers.
• Obtain credit information about prospective customers.
• Recommend products to customers, based on customers' needs and interests.
• Negotiate details of contracts and payments.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Provide customers with product samples and catalogs.
• Prepare drawings, estimates, and bids that meet specific customer needs.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Check stock levels and reorder merchandise as necessary.
• Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.
• Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
• Prepare sales contracts and order forms.
• Train customers' employees to operate and maintain new equipment.
• Manage and grow a portfolio of high-value federal government accounts, ensuring high levels of customer satisfaction and retention.
• Develop and implement strategic account plans to meet the specific needs of government clients and achieve company revenue goals.
• Act as the primary point of contact for government clients, addressing their needs and concerns promptly and effectively.
• Collaborate with internal teams, including product development, compliance, and customer support, to deliver customized solutions.
• Conduct regular client meetings to review performance, gather feedback, and identify opportunities for upselling and cross-selling.
• Achieved a 30% increase in annual revenue from federal accounts through strategic account management and relationship building.
• Successfully navigated the federal procurement process to secure multi-year contracts with key agencies.
• The only representative from my department to successfully respond to RFP's, close them and generate revenue
• Closed nearly half a million in Federal contracts